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ESTAMOS TRAVEL'S RESPONSIBILITIES
Estamos Travel responsibilities only start
as of the moment that both parties, Estamos
Travel and the customer, have agreed upon
the proposed services and prices.
Hotel Reservations : (also for Spa,
Golf and Winter Sport Resorts)
(a) It is the duty of Estamos Travel
to arrange for hotel rooms as per customers
request (room type, check-in and check-out
dates, accommodation, number of persons
staying in the room, facilities requested
when available, spa and/or golf resorts) and
to confirm - in as long as the requested
hotel is available for the requested period
- this reservation as such to the customer
and to inform the customer when the chosen
hotel is not available or does not dispose
of the requested services/facilities.
(b) Estamos Travel cannot be held
responsible for any discrepancy between the
hotel description given in the website and
the reality as the hotel descriptions have
been reported exactly as given to Estamos
Travel by the hotel’s management or as
printed in the hotel’s brochure or official
hotel guide.
(c) Hotels have the full freedom to :
• Organize animation and/or activities (Live
Music, Turkish Nights, open buffet meals...)
at their own convenience. Generally these
animations are not available in Winter
season and Low Summer season (April and
October) and completely depending on the
number of guests in the hotel;
• Charge fees for any activity proposed such
as water sports, beach facilities, special
dinners, safes in room or at reception,...
Hence the above services and/or activities
and their prices cannot be controlled nor
guaranteed by Estamos Travel.
Transfers Reservations :
(a) It is the duty of Estamos Travel
to arrange for the transfers as per
customers request (Vehicle according to
number of passengers, meeting location, date
and time and arrival place) and to confirm
this reservation as such to the customer.
The maximum number of passengers per vehicle
stated in Estamos Travel’s website cannot be
overcrowded unless with 1 child under 6.
(b) Estamos Travel cannot be held
responsible for facts of third parties nor
for traffic (air-sea-road) delays which may
occur in cancellation of the transfer or
which may create extra charges. Indeed
Estamos Travel will always have the delay
confirmed by the concerned transporter
(air-sea-road) and allow cancellation of the
transfer only after a delay of minimum two
hours or non-presence of the customer on the
next passengers list, whatsoever the means
of transportation.
(c) Nor can Estamos Travel be held
responsible when such a delay caused the
cancellation or delay of a next service such
as missing a connection, cancellation of an
overnight in hotel nor for the extra charges
resulting from this delay.
Rent-a-car :
(a) It is the duty of Estamos Travel
– as per customer’s request – to confirm (in
as far as the car is available) and to
arrange that the chosen car type or
equivalent category be delivered at the
place, date and time given by the customer.
(b) Estamos Travel cannot be held
responsible for any discrepancy between the
car description and the delivered car.
Though it will be Estamos Travel’s duty to
make sure that an equivalent car is being
delivered. Nor can Estamos Travel be held
responsible for car defects.
(c) Traffic fines are completely at
charge of the customer as well as charged
occurred for reparations not covered by the
Full Insurance Package such as windshields
and tires.
PROCEDURES AND SERVICES
• Upon acceptance of the proposed services
and prices by Estamos Travel, all
reservations will be sent by fax or e-mail
to Estamos Travel with all necessary
information (as per the proposed reservation
forms in Estamos Travel’s website). Estamos
Travel will confirm the service (s)
according to the given information within
the shortest delay in as far as the
confirmation by the third party has been
given
• At the latest one week before the actual
beginning of the first service, the customer
will reconfirm all requested services with
Estamos Travel and confirm necessary
information to Estamos Travel.
MODIFICATIONS AND CANCELLATIONS
• Modifications (except cancellations) are
acceptable up to seven days in April, May
and October, 14 days in June, July, August
and September (excepted for Spa and Golf
packages : 21 days over the whole year)
before the originally planned arrival date.
• If a customer is to cancel, this should be
advised to Estamos Travel at the latest
seven days in low season and fourteen days
in high season (ie, between June 15th and
September 15th) or three week for Spa and
Golf packages before the originally planned
arrival date.
• If a customer did not cancel before the
originally planned arrival date or after the
given option periods above, a "no-show" fee
of three nights' accommodation will be
charged, unless the customer can deliver a
certificate proving an impossibility such as
illness, professional reasons or trespassing
of a relative (till the second degree) and
depending on the goodwill of the concerned
third party.
MEANS OF PAYMENT
• By mail order (authorization for credit
card debit : Visa and Master).
- In this case, Estamos Travel will forward
a mail order form to the customer who will
duly fill it in and send it to Estamos
Travel by fax only as Estamos Travel does
not dispose of a secure internet system.
- The customers will fill in one mail order
form for each payment and fax it/them to
Estamos Travel all together upon agreement
of the proposed services and prices.
- It is then the duty of Estamos Travel to
file safely and follow-up the mail orders
for debit on the agreed dates. Estamos
Travel will then also inform its customers
in written (by e-mail or fax) of the debit’s
execution.
- Estamos Travel guarantees its customers
that payment by mail order form will not
occur any further expenses or charges.
• By bank transfer.
- In this case, it is completely up to the
customer to follow-up the payments and their
dates.
- Estamos Travel will, of course, inform its
customer in due time of the its bank account
information.
- Should any extra expenses or charges occur
by this means of payment, they will be
completely and solely at charge of the
customer.
Should for any reason, any payment be
delayed or not executed within the due dates
or agreed payment plan (a copy of the bank
draft sent by fax will be accepted as
payment proof), after reminder, Estamos
Travel will have the freedom to cancel the
concerned services or reservations without
any further notice.
• Important Notice.
As Estamos Travel is obliged - by law - to
edit an invoice for each service, Estamos
Travel kindly asks its customer to duly fill
in the Address Box on the mail order form or
to communicate his address by e-mail.
Estamos Travel, herewith, certifies that the
addresses of their customers will not be
used for any other purpose whatsoever than
invoicing.
PRIVACY
• Estamos Travel, herewith, confirms that
all the information given by its customers
will be used only and solely for the purpose
of the service(s) booked via Estamos Travel
and its partners. This information will not
be communicated to thrid parties.
COMPLAINTS BY THE CUSTOMERS
• Each complaint will be addressed to
Estamos Travel by phone and then in written
during the stay in Turkey and before leaving
a hotel which may be a source of complaint.
No complaints firstly addressed to Estamos
Travel by the customer when returned to his
country of origin will be accepted.
• Estamos Travel cannot accept any
responsibility for faults committed by third
parties such as hotels, bus companies,
guides, restaurants, ferry, rent-a-car or
yachting companies nor air carriers.
• Though Estamos Travel will do all what is
in their power to solve the source of the
complaint as soon as they have been advised
about it.
FORCE MAJEURE
• Are considered as force majeure all events
beyond the control of Estamos Travel that
may prevent the realization of the services
such as natural disasters (earthquakes,
floods, epidemic), war, union actions as all
what may result of these.
• In case of force majeure, Estamos Travel
will not be held responsible but will be in
the obligation to advise their customers, if
at all possible, as soon as possible by fax,
e-mail or phone. Estamos Travel will also do
whatever is in their power to assist their
customers, assure their safety and if
necessary try and organize their return to
their home country upon agreement of the
Consulate of the customer’s country.
• Should a customer, due to a force majeure,
have to interrupt services booked via
Estamos Travel, Estamos Travel cannot be
held responsible for it nor be asked
compensations. Though Estamos Travel will
reimburse that part of the service (s) which
has not been realized solely upon acceptance
of the concerned third party.
JURIDICTION
In case of disagreement between Estamos
Travel and its customers, the matter will be
submitted to the Court of Justice of
Kusadasi, who has the sole power to
conclude. Whatever conclusion has been taken
by the Court of Justice of Kusadasi, this
will the only one that will be taken in
consideration.
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F.A.Q
Information
